„Six sigma“ metodologija i njena primjena na smanjenju broja reklamacija ambalaže od valovitog kartona

master's thesis

• Author: Marko Vrkić
• Mentor: Branka Lajić (mentor)
• Committee member: Suzana Pasanec Preprotić (član povjerenstva)
• Committee member: Branka Lajić (član povjerenstva)
• Committee member: Davor Donevski (član povjerenstva)
• Granter: University of Zagreb; Faculty of Graphic Arts; Zagreb
• Defense date and country: 2018-7-17, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Graphic Technology

Abstract

Tema ovog diplomskog rada je „Six sigma“ metodologija i njena primjena

na smanjenju broja reklamacija ambalaže od valovitog kartona. U ovom radu

objasnit će se osnovni pojmovi „Six sigma“ metodologije te provođenje

metodologije prema DMAIC metodi. Opisat će se neki od alata za provođenje

metodologije te njihovo korištenje kroz 5 faza za poboljšanje postojećeg

procesa (Definiranje, Mjerenje, Analiziranje, Poboljšanje, Kontrola). Prikazat će

se primjena metodologije na rješavanju problema reklamacija ambalaže

valovitog kartona.

U prvom dijelu opisat će se karakteristike valovitog kartona, sirovine za

njegovu izradu, vrste valovitog kartona i vrste vala koji se nalaze unutar njega.

U drugom dijelu opisat će se tehnika fleksotisak te strojevi koji služe za

preradu valovitog kartona.

Treći dio predstavit će „Six sigma“ metodologiju, njezinu povijesti te

razine certificiranja i uloge tima u „Six sigma“ projektima. Poseban naglasak

stavit će se na DMAIC metodu pri čemu se objasniti sve faze metode te neki od

alata koji se koriste za njezino provođenje. Također, navest će se DMADV

metoda koja se provodi prilikom dizajniranja novog procesa te faze njezina

provođenja (Definiranje, Mjerenje, Analiziranje, Dizajniranje, Provjera).

Eksperimentalni dio uključivat će rad na stvarnom projektu „Smanjenje

broja reklamacija proizvoda“ kojemu je cilj smanjiti broj reklamacija ambalaže

valovitog kartona. Prikazat će se provođenje projekta kroz DMAIC faze s

alatima koji se koriste prilikom primjene „Six sigma“ metodologije.

Abstract (english)

The theme of this master thesis is "Six Sigma" methodology and its

application on reducing the number of corrugated cardboard packaging

complaints. This paper will explain the basic concepts of "Six Sigma"

methodology and its implementation according to the DMAIC method. There will

be described some of the tools used for the implementation of the methodology

and their use through five stages for improving an existing process (Define,

Measure, Analyze, Improve and Control). The application of the methodology

for solving problem of corrugated cardboard packaging complaints will be

presented.

The first part will present the corrugated cardboard, raw materials for its

making, corrugated cardboard types and types of waves inside it.

The second part will present the technique of flexographic printing and

machinery used for the processing of corrugated cardboard.

The third part will present the "Six Sigma" methodology, its history, levels

of certification and the role of the "Six Sigma" projects. Special emphasis will be

placed on the DMAIC method, explaining all its stages and some of the tools

used. The DMADV method, implemented when designing a new process, and

its stages will also be mentioned (Define, Measure, Analyze,, Design, Verify).

The experimental part will include work on an actual project named

„Reducing the number of product complaints” which aims to reduce the number

of corrugated cardboard packaging complaints. The project will be implemented

through the DMAIC stages with the tools used during the implementation of the

"Six Sigma" methodology.

• Keywords: Six sigma; DMAIC; ambalaža; fleksotisak; valoviti karton
• Keywords (english): Six Sigma; DMAIC; packaging; flexographic printing; corrugated cardboard
• Language: croatian
• URN:NBN: urn:nbn:hr:216:131587
• Study programme: Title: Graphic technology; specializations in: Graphic technology, Design of graphic products; Course: Graphic technology; Study programme type: university; Study level: graduate; Academic / professional title: sveučilišni/a magistar/magistra inženjer/inženjerka grafičke tehnologije (sveučilišni/a magistar/magistra inženjer/inženjerka grafičke tehnologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-04-18 22:13:18