Istraživanje i poboljšanje korisničkog iskustva u softveru za financijsko planiranje i analitiku

master's thesis

• Author: Miro Osmakčić
• Mentor: Tibor Skala (mentor)
• Committee member: Maja Rudolf (predsjednik povjerenstva)
• Committee member: Tibor Skala (član povjerenstva)
• Committee member: Nikolina Stanić Loknar (član povjerenstva)
• Granter: University of Zagreb; Faculty of Graphic Arts; Zagreb
• Defense date and country: 2022-07-22, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Graphic Technology

Abstract

U svakom poslovanju financije igraju bitnu ulogu, a mnoga se poslovanja okreću
specijaliziranim softverima za planiranje istih. Kako je jedan od glavnih fokusa
takvog softvera brzina izrađivanja financijskih modela, potrebno je da korisničko
iskustvo iza toga bude što bolje, a sam proces što brži. Stoga je svrha korisničkog
istraživanja optimizacija procesa korisnicima koji se prvi put susreću sa
softverom.
Rad se sastoji od teorijskog i eksperimentalnog dijela. U teorijskom dijelu
objašnjeni su termini poput korisničkog iskustva (UX) i korisničkog sučelja (UI) te
njihov međuodnos i važnost u softveru. Uz to, također je opisan i glavni okvir
procesa ovog rada, a to je dizajn usmjeren na korisnika (eng. „UCD – UserCentered Design“). Uz sve navedeno, objašnjen je i pojam dizajn sustava (design
system), odnosno što je to i kako je korišten kroz eksperimentalni dio rada. Kroz
eksperimentalni dio ovog rada opisane su metode korištene u istraživanju te
zaključci koji su proizašli iz istraživanja i testiranja softvera. Opisani su i prijedlozi
redizajna na temelju zaključaka iz istraživanja.
Konačni rezultati ovog rada i istraživanja su redizajn i naputci za unaprjeđenje
korisničkog iskustva koje također služi kao temelj za daljnja unaprjeđenja
iskustva i zadovoljstva korisnika.

Abstract (english)

Finances play an important role in every business and many of them turn to
specialized software to help them plan their finances. As one of the key features
of such software is the speed of creating financial models, it is necessary to keep
the user experience as good as possible, and the process itself as fast as
possible. That's why the purpose of user research is to optimize the process for
users who use the software for the first time.
This paper consists of a theoretical and an experimental part. The theoretical part
explains the terms such as user experience (UX) and user interface (UI) and their
relationship and importance in software. In addition, the main framework of the
process of this paper is described, which is user-centered design (UCD). In
addition to all the above, the concept of the design system is explained - what it
is and how it's used throughout the experimental part of the paper. Through the
experimental part of this paper, the methods used in the research and the
conclusions that came from it are described. The redesign proposals based on
the conclusions from the research are also described.
The final results of this work and research are redesign proposals and guidelines
for improving the user experience which also serves as a basis to further
improving the experience and customer satisfaction.

• Keywords: softver; dizajn; korisničko iskustvo; sučelje; financije; planiranje; analitika
• Keywords (english): software; design; user experience; interface; finance; planning; analytics
• Language: croatian
• URN:NBN: urn:nbn:hr:216:516671
• Study programme: Title: Graphic technology; specializations in: Graphic technology, Design of graphic products; Course: Design of graphic products; Study programme type: university; Study level: graduate; Academic / professional title: sveučilišni/a magistar/magistra inženjer/inženjerka grafičke tehnologije (sveučilišni/a magistar/magistra inženjer/inženjerka grafičke tehnologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-06-12 09:37:54