Razumijevanje dugoročnog ponašanja i iskustva korisnika mobilne aplikacije kroz studiju dnevnika

master's thesis

• Author: Alen Mojić
• Mentor: Jesenka Pibernik (mentor)
• Committee member: Lidija Mandić (član povjerenstva)
• Committee member: Jesenka Pibernik (član povjerenstva)
• Committee member: Maja Brozović (član povjerenstva)
• Granter: University of Zagreb; Faculty of Graphic Arts; Zagreb
• Defense date and country: 2021-09-27, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Graphic Technology

Abstract

U ovom radu opisuje se istraživačka metoda studija dnevnika (engl. diary study) radi razumijevanja dugoročnog ponašanja korisnika, u usporedbi s rezultatima dobivenim iz intervjua i ankete. Za primjer usporedbe rezultata koristilo se aplikacijom za dijabetes te je istraživanje korisnika u tu svrhu provedeno s dijabetičarima. Raspravlja se o važnosti odabira pojedine metode istraživanja u procesu izrade aplikacije za dijabetes. Opisani su procesi, planiranje, metodologija te način pripreme navedenih metoda. U radu se prikazuju metodologija i plan istraživanja s određenim ciljevima i hipotezama te podatcima o ciljnoj skupini. Prikazuju se provedeni intervjui s pet ispitanika, anketa provedena na 427 ispitanika te studija dnevnika u kojoj je sudjelovalo pet ispitanika iz prije definirane ciljne skupine korisnika. Daljnjom analizom kvalitativnih i kvantitativnih podataka povezanih s frustracijama, rutinama i dugoročnim ponašanjem doneseni su rezultati. Rezultati studije dnevnika prikazani su na idejama budućih funkcija aplikacije. Na osnovi potvrđenih hipoteza doneseni su zaključci da studija dnevnika daje kvalitetniji uvid u korisnikova ponašanja u trenutku, što ima pozitivan utjecaj na prepoznavanje i definiranje budućih funkcija mobilne aplikacije.

Abstract (english)

This master’s thesis describes a research method of diary studies in order to understand the long-term behavior of users in comparison with the results obtained from interviews and surveys. An application for diabetes was used as an example to compare the results, and for this purpose research was conducted with diabetics. The importance of choosing a particular research method in the process of developing a diabetes application is discussed. The processes, planning, methodology and the method of preparation of the mentioned methods are described. The paper presents the methodology and research plan with specific goals and hypotheses and also data on the target group. The paper conducted interviews with 5 respondents, a survey conducted with 427 respondents, and a diary study in which 5 respondents from a previously defined target group of users participated. Further analysis of qualitative and quantitative data related to frustrations, routines, and long-term behavior yielded results. The results of the log study are presented through ideas of future application functions. Based on the confirmed hypotheses, it was concluded that the study of the diary provides a better insight into the user's behavior at the time, which has a positive impact on recognizing and defining future functions of the mobile application.

• Keywords: dugoročno ponašanje; studija dnevnika; korisničko istraživanje
• Keywords (english): long-term behavior; diary study; user research
• Language: croatian
• URN:NBN: urn:nbn:hr:216:784081
• Study programme: Title: Graphic technology; specializations in: Graphic technology, Design of graphic products; Course: Graphic technology; Study programme type: university; Study level: graduate; Academic / professional title: sveučilišni/a magistar/magistra inženjer/inženjerka grafičke tehnologije (sveučilišni/a magistar/magistra inženjer/inženjerka grafičke tehnologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2024-04-18 23:53:16